Terms of Service – Payment & Scheduling

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• Payment Terms: All invoices are due within 24–48 hours of issue, unless otherwise agreed in writing. For recurring services, prompt payment ensures continuity of your scheduled cleans.

• Non-Payment: Services may be suspended or cancelled if payment is not received by the due date. Any future bookings will not be confirmed until outstanding balances are cleared.

• Cancellations & Rescheduling: We require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a cancellation fee.

• Access & Supplies: It is the client’s responsibility to ensure access to the property and, where applicable, that any agreed-upon supplies (e.g., laundry facilities or restocking items) are available. Failure to do so may impact the quality or completion of service.

• Service Adjustments: If additional work is requested or the condition of the property is significantly different than described at the time of booking, additional charges may apply.