1. Cancellations Within 48 Hours of Appointment

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If you need to cancel or reschedule your appointment, we kindly ask for at least:

• 48 hours’ notice for regular cleaning appointments.

• 72 hours’ notice for deep cleans, end-of-tenancy cleans, or Airbnb turnovers.

Any cancellations made within 48 hours of the scheduled appointment will result in:

• 50% charge of the total service cost.

• This charge will need to be settled before re-booking another appointment.

This helps us cover our time and costs when last-minute changes occur.

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2. Same-Day Cancellations or No-Shows

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If you cancel on the same day or we arrive at your property and:

• No one is home,

• We cannot gain access to the property, or

• You do not answer our calls/messages,

This will be considered a No-Show, and the following will apply:

• 100% of the service cost will be charged.

• Future appointments may require pre-payment.

• Continuous no-shows may result in termination of services.

We allocate time and resources to each appointment, and a no-show results in loss of income and time for our business.

 

3. Late Arrivals / Access Delays

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We understand there may be times when you’re running a few minutes late or forget to leave access to the property. However:

• We will wait a maximum of 10 minutes after the scheduled appointment time.

• If we have not received access after 10 minutes, it will be considered a No-Show, and the full service fee will apply.

 

4. Payment Requirements for Cancellations or No-Shows

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• Any cancellation fees must be settled before booking another appointment.

• Failure to settle outstanding balances may result in termination of services.

 

5. Pre-Payment Requirement

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For any new clients, Airbnb turnovers, or properties with a history of no-shows, we may require:

• Full pre-payment for services.

• Pre-payment will secure your appointment and ensure our time is respected.

This is to protect our time and business while continuing to offer high-quality service.

 

6. Our Commitment to You

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We genuinely value each and every client and are dedicated to providing:

• Punctual, reliable, and high-quality cleaning services.

• Clear and open communication.

• A stress-free and enjoyable experience.

We simply ask that our clients extend the same courtesy by honoring appointments or providing appropriate notice for cancellations.